We accept the following forms of payment: Visa, MasterCard, American Express, Discover or Debit Cards.
Privacy Policy: We do not share your personal information with anyone.
All orders are shipped UPS Ground other methods of shipping are available for international or Express shipments. Please contact us for further details. UPS Ground deliveries generally take 4-10 business days from
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will credit your card less the actual shipping costs (what it cost us to ship the package) or the shipping cost stated on your order, whichever is higher.
If you receive an order that is wrong or incomplete, you must call us immediately at (314) 428-2211. Do not assume that the rest of the order is "on the way"!
Returns: Do not return any defective merchandise without return authorization. Some manufacturers deal directly with the customer concerning warranties - we can direct you accordingly. We do not issue credit for defective merchandise that is returned without prior authorization.
· No returns all sales are final.
· Exchanges must be made within 15 days of receipt of order - no exceptions!
· Exchanges may ONLY be made if an item is unopened and in its original condition and packaging.
· Exchanges must be accompanied by a copy of your original receipt .
· Exchanged merchandise is treated as a new order and is subject to appropriate shipping costs.
· Please ship all exchanges PREPAID and INSURED to:
Electric Train Outlet
If you have any questions, please feel free to send us an email, or give us a call at (314) 428-2211 and thanks for visiting www.electrictrainoutlet.com
